The Renew Laser System Advantage: Local Service & Max Uptime

Support and Service: The Renew Laser Systems Advantage

At Renew Laser Systems (RLS), we understand that an industrial laser is an investment in your facility's productivity. Our service model is engineered to move beyond simple equipment sales by providing the technical infrastructure and local support necessary to eliminate the risks of extended downtime. Unlike other laser cleaner machine providers, we believe local after-sales service and support is critical to your success.

Option 1: Max Uptime Subscription: Our Zero-Downtime Guarantee

For production-critical environments, the standard industry downtime of 21–30 days is unacceptable. Our Max Uptime annual subscription service is designed to keep your operations running regardless of component failure. Contact us for more details.

24–48 Hour Loaner Deployment: RLS maintains a fully tested loaner machine at our Michigan headquarters, ready to be swapped at your location within two days of a confirmed failure. You only pay to and from for shipping.
Local Triage and Repair: You simply ship your failed unit back to RLS for professional repair and testing.
Financial Efficiency: Max Uptime subscribers also receive a 10% discount on all replacement parts and consumables.

Option 2: Service Continuity | On-Demand Loaner Support

For customers not currently on a Max Uptime subscription who encounter an unexpected failure, RLS offers a Service Continuity program. This ensures your project timelines remain intact while your primary machine is undergoing service.

Operational Continuity: We ship a loaner machine to ensure your operations continue until your laser is repaired.
Service Continuity Fee: A daily usage rate fee is charged to cover mandated safety inspections, performance calibration, and administrative tracking required for Class IV laser compliance.
Simple Terms: Your only expenses are shipping costs and the daily usage rate.

Technical Support & Engineering Expertise

We provide the specialized knowledge required for complex cleaning applications, such as removing industrial coatings or cleaning delicate substrates without damage.

12 Hours of Dedicated Support: Every laser purchase includes 12 hours of virtual troubleshooting and machine settings support over the first two years.
24-Hour Response Time: All support requests are addressed within one business day.
Professional Training: Your initial setup includes one hour of virtual training to ensure your operators are proficient from day one.
Discounted Expert Access: Should you exceed your initial support bank, you retain access to our specialized team at a discounted rate.

Local Parts & Consumables Inventory

To support our customers, we maintain a domestic stock of critical consumables in our Grand Haven, MI fulfillment center.

Field Lenses: F160, F254, and F420 lenses are kept in stock for immediate purchase.
Optical Protection: We maintain a steady supply of protective sacrificial lenses (packs of 12) to prevent debris from damaging your primary optics.
Certified Safety Gear: Clear and Green OD6+ laser safety glasses are available to ensure your team remains compliant with ANSI Z136 standards.

Why Choose a Local Michigan Partner?

Most laser suppliers operate exclusively overseas. When you partner with RLS, you gain a domestic engineering ally who understands your power infrastructure, your safety codes, and the high cost of a stopped production line.